Refunds and Cancellation Policy
AKAN Ascendia Ed
4.1 General Policy
Important Notice Regarding Digital Content:
Due to the digital nature of our educational resources, assessments, and online learning services, refunds are generally not available once access to course materials, assessments, digital content, or learning platforms has been granted.
By purchasing our services, you acknowledge that access to digital educational content may commence immediately after enrolment or payment.
4.2 Exceptional Circumstances
Refund requests may be considered under the following specific conditions:
1. Duplicate Purchase
A duplicate payment was made for the same product or service.
2. Unresolved Technical Issue
A persistent technical issue prevents access to the purchased product or service, and our support team is unable to resolve the issue within a reasonable period.
3. Material Misrepresentation
The purchased product or service differs substantially from the description provided on our website at the time of purchase.
4.3 Refund Request Procedure
To request a refund, please contact us within 3 calendar days of purchase by emailing:
Your written request must explicitly include:
- Full name
- Order or invoice number
- Date of purchase
- Detailed explanation of the issue encountered
- Any supporting documentation or screenshots where applicable
All refund requests will be reviewed individually, and applicants will be notified of the outcome within a reasonable timeframe.
4.4 Online Courses and Digital Learning Programmes
If a refund is approved for an online course, digital programme, assessment package, or learning platform subscription, access to all associated content, resources, assessments, and learner records may be suspended or revoked immediately upon processing of the refund data.
4.5 Cancellation of Enrolment
Where a parent or guardian cancels enrolment within 14 calendar days of registration and no access has been made to the learning platform, assessments, digital resources, or course content, a refund may be issued less a 5% administrative processing fee.
No refunds will be available once the learner has accessed course content, assessments, downloadable resources, or learning materials, except in the exceptional circumstances outlined in Section 4.2.
📧 Contact Us
If you have any questions regarding this Refunds and Cancellation Policy, please reach out to us:
AKAN Ascendia Ed
Email: info@akanascendiaed.co.za
Website: www.akanascendiaed.co.za