Introduction

AKAN Ascendia Ed (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our learners, parents, guardians, website visitors, and clients. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access our website, communicate with us, or use our educational and tutoring services.

Information We Collect

We may collect the following categories of personal information:

How We Use Personal Information

We use personal information to:

• Deliver and manage educational services
• Provide tutoring, assessments, and learner support
• Monitor academic progress
• Communicate regarding enrolment, schedules, assessments, and service updates
• Personalise learning experiences
• Process payments and maintain financial records
• Improve our educational services and website functionality
• Respond to enquiries and support requests
• Maintain security and prevent fraud or misuse
• Comply with legal and regulatory obligations

Lawful Basis for Processing

We process personal information where:

• Consent has been provided by the parent, guardian, or data subject;
• Processing is necessary to provide requested services;
• Processing is required by law;
• Processing is necessary to protect legitimate educational and business interests while respecting your privacy rights.

Children’s Privacy

Our services are intended for learners, including children.

Where personal information relating to a child is collected or processed, we do so with the consent of a parent or legal guardian or as otherwise permitted under applicable law.

Parents and guardians are responsible for ensuring that the information provided about their child is accurate and that they have the authority to provide such information.

If you believe that a child has provided personal information without appropriate parental consent, please contact us and we will take appropriate steps to address the matter.

Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic and performance
• Enhance user experience
• Maintain website security

You may configure your browser settings to refuse cookies; however, some website features may not function properly as a result.

Disclosure of Personal Information

We may share personal information with:

Internal Staff and Educators

Authorised educators, tutors, and staff members who require access to provide educational services and support.

Service Providers

Third-party providers who assist with: Website hosting, payment processing, communication services, educational technology platforms, and administrative support.

These service providers are required to maintain appropriate confidentiality and security measures.

Legal and Regulatory Authorities

Where disclosure is required by law, court order, regulatory requirement, or where necessary to protect our rights, property, safety, or the safety of others.

We do not sell, rent, or trade personal information to third parties.

Data Security

We implement appropriate technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

While we take reasonable precautions to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our educational services
• Maintain learner records
• Comply with legal, tax, and regulatory obligations
• Resolve disputes
• Enforce agreements and policies

When personal information is no longer required, it will be securely deleted, destroyed, or anonymised where appropriate.

Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permissible
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant regulatory authority

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on our website with a revised effective date. Continued use of our services following such updates constitutes acceptance of the revised Privacy Policy.