terms & conditions
Terms and Conditions of Service
Introduction and Agreement
1.1. Acceptance of Terms
Welcome to Akan Ascendia Ed. These Terms and Conditions of Service (“Terms”) govern your use of the website, products, and online tutoring/academic support services (collectively, the “Services”) provided by Akan Ascendia Ed (“we,” “us,” or “our”).
By accessing or using any part of the Services, you, the user, parent, or legal guardian (“you” or “User”), agree to be bound by these Terms and our Privacy Policy. If you do not agree to all the terms and conditions, you may not access or use the Services.
1.2. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.
Service Description and Disclaimer
2.1. Nature of Services
Akan Ascendia Ed is an Online Tutoring & Academic Support service. We provide supplementary education designed to help students build confidence, improve their understanding, and achieve academic goals.
2.2. Not a Registered School
Akan Ascendia Ed is not a registered school with the Department of Education. We provide academic support and supplementary education only. Enrollment with us does not constitute official school enrollment.
2.3. Homeschooling Registration
Parents/Guardians are solely responsible for registering their child as a homeschooler with the Department of Education or any other relevant educational authority, if applicable. We are available to help with the application process but do not perform the official registration on your behalf.
2.4. Report Cards and Testing
Our students are tested and marked using CAPS-aligned methods by a registered teacher. Our report cards are accepted by the Department of Education for next-phase application for homeschooling purposes.
User Obligations and Conduct
3.1. Account Responsibility
If you create an account on our platform, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
3.2. Lawful Use
You agree to use the Services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Services.
3.3. Session Conduct
You agree to ensure that the student and any accompanying parent/guardian maintain a respectful and professional demeanor during all tutoring sessions. Disruptive, abusive, or inappropriate behavior towards our tutors or staff will result in the immediate termination of the session and may lead to the permanent suspension of Services without a refund.
3.4. Required Equipment
You are responsible for having the necessary equipment to access the virtual sessions, including a reliable internet connection, a computer/laptop/tablet, a webcam, and a microphone. Akan Ascendia Ed is not responsible for session disruptions due to issues with your equipment or internet connection.
Payments, Cancellations, and Rescheduling
4.1. Pricing and Payment
Pricing for our Services is outlined on our “Pricing” page or is provided directly via a personalized quote. All fees are due as specified at the time of purchase or enrollment. We reserve the right to change our pricing at any time, but price changes will not apply to services already paid for.
4.2. Session Cancellation and Rescheduling (Live Tutoring)
We understand that schedules can change. For live, scheduled tutoring sessions, a flexible cancellation and rescheduling policy applies. You are typically required to provide 48 hours’ notice to cancel or reschedule a session to avoid charges. Failure to provide the required notice may result in the session being charged in full. Specific details will be provided upon enrollment.
4.3. Digital Products and Course Refunds (General Policy)
Due to the instant access and digital nature of our products (including online courses where content is immediately accessible), all sales of digital products are generally final and non-refundable once access has been granted or the product has been downloaded.
4.4. Exceptions to Digital Product/Course Refunds (Limited)
We may consider refund requests in the following exceptional circumstances, at our sole discretion:
• Duplicate Purchase: If you accidentally purchased the same product twice.
• Technical Fault (Unresolvable): If you experience a persistent technical issue that prevents you from accessing or using the product, and our support team is unable to resolve it within a reasonable timeframe.
• Misrepresentation: If the digital product was significantly misrepresented on our website.
4.5. Refund Request Process
To request a refund, you must contact our support team at info@akanascendiaed.co.za within 3 days of your purchase, providing your order number and a detailed explanation of the issue. Refund decisions are at the sole discretion of Akan Ascendia Ed.
4.6. Course-Specific Cancellation Fee
For online courses, if you cancel your enrollment within 14 days of purchase, a 5% admin fee will be deducted from your refund, provided the system was never accessed. If a refund is granted for any course, your access to the course content will be immediately revoked.
Intellectual Property
5.1. Ownership
All content included in the Services, such as text, graphics, logos, images, digital downloads, data compilations, and educational materials (including course content, worksheets, and presentations), is the property of Akan Ascendia Ed or its content suppliers and protected by international copyright laws.
5.2. Limited License
Akan Ascendia Ed grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and their content for your personal, non-commercial educational use only.
5.3. Prohibited Use
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, use of the Services, or access to the Services or any content on the website without express written permission from us. This includes, but is not limited to, sharing, recording, or distributing tutoring session content or course materials.
Privacy and Data Protection
6.1. Privacy Policy
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By agreeing to these Terms, you acknowledge that you have read and understand our Privacy Policy, which outlines:
• The types of information we collect (Student Information, Parent/Guardian Information, Usage Data, Communication Data).
• How we use your information (e.g., to provide services, personalize learning, process payments, improve services).
• How we disclose your information (e.g., with our tutors/staff, service providers, or as required by law).
• Our commitment to data security and data retention.
• Your rights regarding your personal information.
6.2. Children’s Privacy
Our Services may be used by children. We are committed to protecting children’s privacy. By allowing a minor to use the Services, the parent or guardian consents to our collection and use of the child’s personal information as outlined in the Privacy Policy.
Limitation of Liability and Indemnification
7.1. Educational Outcome
Akan Ascendia Ed makes no guarantees regarding specific academic outcomes or results. Our Services are intended to be supportive and supplementary.
7.2. Limitation of Liability
In no event shall Akan Ascendia Ed, its directors, employees, or tutors be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services or for any other claim related in any way to your use of the Service. Our total liability to you for any damages shall be limited to the amount paid by you for the Services during the twelve (12) months preceding the claim.
7.3. Indemnification
You agree to indemnify, defend, and hold harmless Akan Ascendia Ed and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Governing Law and Dispute Resolution
8.1. Governing Law
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.
8.2. Dispute Resolution
Any dispute or claim relating in any way to your use of any Service provided by Akan Ascendia Ed will be resolved by binding arbitration in South Africa, rather than in court, except that you may assert claims in small claims court if your claims qualify.
Contact Information
Questions about the Terms and Conditions should be sent to us at info@akanascendiaed.co.za.
Introduction and Agreement
1.1. Acceptance of Terms
Welcome to Akan Ascendia Ed. These Terms and Conditions of Service (“Terms”) govern your use of the website, products, and online tutoring/academic support services (collectively, the “Services”) provided by Akan Ascendia Ed (“we,” “us,” or “our”).
By accessing or using any part of the Services, you, the user, parent, or legal guardian (“you” or “User”), agree to be bound by these Terms and our Privacy Policy. If you do not agree to all the terms and conditions, you may not access or use the Services.
1.2. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.
Service Description and Disclaimer
2.1. Nature of Services
Akan Ascendia Ed is an Online Tutoring & Academic Support service. We provide supplementary education designed to help students build confidence, improve their understanding, and achieve academic goals.
2.2. Not a Registered School
Akan Ascendia Ed is not a registered school with the Department of Education. We provide academic support and supplementary education only. Enrollment with us does not constitute official school enrollment.
2.3. Homeschooling Registration
Parents/Guardians are solely responsible for registering their child as a homeschooler with the Department of Education or any other relevant educational authority, if applicable. We are available to help with the application process but do not perform the official registration on your behalf.
2.4. Report Cards and Testing
Our students are tested and marked using CAPS-aligned methods by a registered teacher. Our report cards are accepted by the Department of Education for next-phase application for homeschooling purposes.
User Obligations and Conduct
3.1. Account Responsibility
If you create an account on our platform, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
3.2. Lawful Use
You agree to use the Services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Services.
3.3. Session Conduct
You agree to ensure that the student and any accompanying parent/guardian maintain a respectful and professional demeanor during all tutoring sessions. Disruptive, abusive, or inappropriate behavior towards our tutors or staff will result in the immediate termination of the session and may lead to the permanent suspension of Services without a refund.
3.4. Required Equipment
You are responsible for having the necessary equipment to access the virtual sessions, including a reliable internet connection, a computer/laptop/tablet, a webcam, and a microphone. Akan Ascendia Ed is not responsible for session disruptions due to issues with your equipment or internet connection.
Payments, Cancellations, and Rescheduling
4.1. Pricing and Payment
Pricing for our Services is outlined on our “Pricing” page or is provided directly via a personalized quote. All fees are due as specified at the time of purchase or enrollment. We reserve the right to change our pricing at any time, but price changes will not apply to services already paid for.
4.2. Session Cancellation and Rescheduling (Live Tutoring)
We understand that schedules can change. For live, scheduled tutoring sessions, a flexible cancellation and rescheduling policy applies. You are typically required to provide 48 hours’ notice to cancel or reschedule a session to avoid charges. Failure to provide the required notice may result in the session being charged in full. Specific details will be provided upon enrollment.
4.3. Digital Products and Course Refunds (General Policy)
Due to the instant access and digital nature of our products (including online courses where content is immediately accessible), all sales of digital products are generally final and non-refundable once access has been granted or the product has been downloaded.
4.4. Exceptions to Digital Product/Course Refunds (Limited)
We may consider refund requests in the following exceptional circumstances, at our sole discretion:
• Duplicate Purchase: If you accidentally purchased the same product twice.
• Technical Fault (Unresolvable): If you experience a persistent technical issue that prevents you from accessing or using the product, and our support team is unable to resolve it within a reasonable timeframe.
• Misrepresentation: If the digital product was significantly misrepresented on our website.
4.5. Refund Request Process
To request a refund, you must contact our support team at info@akanascendiaed.co.za within 3 days of your purchase, providing your order number and a detailed explanation of the issue. Refund decisions are at the sole discretion of Akan Ascendia Ed.
4.6. Course-Specific Cancellation Fee
For online courses, if you cancel your enrollment within 14 days of purchase, a 5% admin fee will be deducted from your refund, provided the system was never accessed. If a refund is granted for any course, your access to the course content will be immediately revoked.
Intellectual Property
5.1. Ownership
All content included in the Services, such as text, graphics, logos, images, digital downloads, data compilations, and educational materials (including course content, worksheets, and presentations), is the property of Akan Ascendia Ed or its content suppliers and protected by international copyright laws.
5.2. Limited License
Akan Ascendia Ed grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and their content for your personal, non-commercial educational use only.
5.3. Prohibited Use
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, use of the Services, or access to the Services or any content on the website without express written permission from us. This includes, but is not limited to, sharing, recording, or distributing tutoring session content or course materials.
Privacy and Data Protection
6.1. Privacy Policy
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By agreeing to these Terms, you acknowledge that you have read and understand our Privacy Policy, which outlines:
• The types of information we collect (Student Information, Parent/Guardian Information, Usage Data, Communication Data).
• How we use your information (e.g., to provide services, personalize learning, process payments, improve services).
• How we disclose your information (e.g., with our tutors/staff, service providers, or as required by law).
• Our commitment to data security and data retention.
• Your rights regarding your personal information.
6.2. Children’s Privacy
Our Services may be used by children. We are committed to protecting children’s privacy. By allowing a minor to use the Services, the parent or guardian consents to our collection and use of the child’s personal information as outlined in the Privacy Policy.
Limitation of Liability and Indemnification
7.1. Educational Outcome
Akan Ascendia Ed makes no guarantees regarding specific academic outcomes or results. Our Services are intended to be supportive and supplementary.
7.2. Limitation of Liability
In no event shall Akan Ascendia Ed, its directors, employees, or tutors be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services or for any other claim related in any way to your use of the Service. Our total liability to you for any damages shall be limited to the amount paid by you for the Services during the twelve (12) months preceding the claim.
7.3. Indemnification
You agree to indemnify, defend, and hold harmless Akan Ascendia Ed and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Governing Law and Dispute Resolution
8.1. Governing Law
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.
8.2. Dispute Resolution
Any dispute or claim relating in any way to your use of any Service provided by Akan Ascendia Ed will be resolved by binding arbitration in South Africa, rather than in court, except that you may assert claims in small claims court if your claims qualify.
Contact Information
Questions about the Terms and Conditions should be sent to us at info@akanascendiaed.co.za.