{"id":11,"date":"2025-09-30T15:40:39","date_gmt":"2025-09-30T15:40:39","guid":{"rendered":"https:\/\/akanascendiaed.co.za\/wp\/?page_id=11"},"modified":"2026-06-07T08:26:18","modified_gmt":"2026-06-07T08:26:18","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/akanascendiaed.co.za\/wp\/refund_returns\/","title":{"rendered":"REFUNDS & RETURN POLICY"},"content":{"rendered":"\n
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Refunds and Cancellation Policy<\/h1>\n

AKAN Ascendia Ed<\/p>\n <\/div>\n\n \n

4.1 General Policy<\/h2>\n
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Important Notice Regarding Digital Content:<\/p>\n

Due to the digital nature of our educational resources, assessments, and online learning services, refunds are generally not available<\/strong> once access to course materials, assessments, digital content, or learning platforms has been granted.<\/p>\n

By purchasing our services, you acknowledge that access to digital educational content may commence immediately after enrolment or payment.<\/p>\n <\/div>\n\n \n

4.2 Exceptional Circumstances<\/h2>\n

Refund requests may be considered under the following specific conditions:<\/p>\n\n \n

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1. Duplicate Purchase<\/h3>\n

A duplicate payment was made for the same product or service.<\/p>\n <\/div>\n\n \n

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2. Unresolved Technical Issue<\/h3>\n

A persistent technical issue prevents access to the purchased product or service, and our support team is unable to resolve the issue within a reasonable period.<\/p>\n <\/div>\n\n \n

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3. Material Misrepresentation<\/h3>\n

The purchased product or service differs substantially from the description provided on our website at the time of purchase.<\/p>\n <\/div>\n <\/div>\n\n \n

4.3 Refund Request Procedure<\/h2>\n

To request a refund, please contact us within 3 calendar days<\/strong> of purchase by emailing:<\/p>\n \n

\n info@akanascendiaed.co.za<\/a>\n <\/div>\n\n

Your written request must explicitly include:<\/p>\n